What is my Buyer’s protection?
you book an order which is still been processed, you have the right to call our
customer service on 08091113224 or email: firstname.lastname@example.org
before the order is dispatched. If your orders have not been dispatched, you
are entitled to a full refund if you call or email us before a dispatch
notification is made.
you book an order which has already been dispatched, you can still call us or
email us; however, you will be charged for the cost of delivery whether it
arrived or not to your office premises. During Delivery, You are required to
inspect the product and sign off the delivery item. After a dispatch has
been delivered successfully you have 24 hours window to cancel a delivery if
you have a change of mind by either calling our customer service on 08091113224
or emailing: email@example.com which only
applies to non-Pharmaceutical products. After which, no refund will be
made in case of a return. If you call or email us within the window period of
24hrs, the product must be returned to our office intact as delivered within 48
hours after the delivered date and inspection done by us before a full or
partial refund will be made minus the initial delivery cost.
note that pharmaceutical products and medications do not qualify for a return
or refund due to the fragility and sensitivity of the product and storage
requirements. Therefore, you are expected to inspect it with the dispatch rider
and sign off the receipt as satisfactory.
cases where you wish to reject or cancel a pharmaceutical product or medication
ordered after the dispatch rider had left, you will not be entitled to any
refund and we would not accept the return of the delivery.The
only window obtainable for Pharmaceutical products and medication is a window
period open as long as the dispatch is still around to return the item intact
while a refund is processed of which the delivery cost will be deducted from
the total amount paid by the customer.
cases whereby a damage is done to an item during delivery, evidence must be
provided (e.g. pictures) at the point off delivery as a claim to prove that this was done by the dispatch
rider or packaging team. In cases, where evidence cannot be provided, you
forfeit the right to such claim, as a result, you will bear the cost of the
damages.NB: All product delivered to customers are handled with utmost care and where necessary appropriate labels placed.
cases where proper evidence e.g. relevant pictures are provided as a proof to
the Dispatcher, we will bear the cost of the damage and process your refund
intact minus the initial delivery cost (if required) within 7 working days.
cases, where we have to make a refund after a successful return of a damaged
item by a customer (aside pharmaceutical product and medications), we would deduct
the cost of damage and initial delivery cost from the original amount paid by
the customer before a refund of the amount left is made to the customer.