FAQ

Frequently Asked Questions
REGISTRATION

1. Am new here how can I get started? (Even though you may not have to register to access our website, you will need to register in order to have full access). Below are step by step procedure to get registered;

  • Step 1: Click on the "Accounts" (at the top right corner); follow the drop down and click on “Register
  • Step 2: A new page will open the “Account/Register page”. Follow the form and fill in your correct Personal Registration details, Choose your Account Password.
  • Step 3: Choose your Newsletter Subscription Details (Yes or No).
  • Step 4: Click to tick the box at the bottom to Agree to our “Privacy Policy” and Click Continue 
  • Step 5: Check your email address for your Approval Email containing “Account Verification Link” from our Admin,
  • Step 6: If your account is approved, you will receive an email, then Click on the “Verification Link” in the email to confirm your registration.
  • Step 7: Go back to the website and Login or follow the link in your email to go back to the website and log in with your details.
  • Step 8: You can now book your order.        

2. Am an existing customer, how do I order? To make an order you have to log in, below are the procedures.

 

  • Step 1: Click on the "Accounts" (at the top right corner); follow the drop down and click on “Login”.
  • Step 2: A new page will open the “Account/Login page”. Follow the form and fill in your correct Personal Login details, (Email and Password).
  • Step 3. Click on the "Login” button below;
  • Step 4A new page will open “My Account Page”. Ignore if you don’t want to make any changes to your account. Just Click on the “Home” (at the top left corner) or on the “Categories Menu” to proceed to place your order.
ACCOUNT ISSUES

3. I have an account on D4Dpharma but have forgotten or lost my password?  (If you have forgotten your password)

  • Step 1: Click on the "Accounts" (at the top right corner); follow the dropdown and click on “Login
  • Step 2: A new page will open the “Account/Login page”. You will see a link in orange “Forgotten Password”
  • Step 3: Click on the link "Forgotten Password" (at the bottom just below the password section); a new page will open “Forgotten Password Page”.
  • Step 4: Enter your Email address in the section provided and click the “Continue” button.
  • Step 5: A new page will open “Login Page” with a pop-up message box at the top saying “an email with a confirmation link has been sent to your email”.
  • Step 6: Go to your email, click and follow the link to choose a new password or reset your password details..

4. I entered the right password but can’t access my account? It could be due to poor internet/network or that your account has been blocked. Please contact us on 08091113224 so that we can either inform you or help you resolve this.

5. What can I do once I sign into my D4Dpharma account? You can start to check and search for the items you want to buy or check out our category items, other products, and services.

SHOPPING ON D4DPHARMA (For more information, see our “shopping Guide”)

6. Why do I see different prices for the same product? We sell for various brands and so you have a choice to choose which brand you wish to buy but remember, you always get 5% bonus buying Jubilee & Associates brands amounting to 20,000 or more.

 

7. What is the best way to shop on D4Dpharma? i) Organize yourself and list out all you want to purchase. ii) Then start doing a search on our website for the product you wish to buy or go to our category and make an appropriate selection of the product required. (See shopping Guide to know how you can Search for a product)

8. How do I add products to my shopping cart to check out later? Click on the image of the product you wish to order to see the “Quick View” then click “Add to Cart” or click on the product name and click on the “Add to cart” button, to add the product to your shopping cart.

9. How do I know which D4Dpharma Partner to trust? You need not worry much. We go the extra mile to ensure that we display genuine merchants on our website. All D4Dpharma products are direct from the partner company/business and are top quality.

10. Does it matter if I pay online at checkout or pay on delivery? Either way, you are covered.  If you wish to pay at checkout you can either do an online transfer to the account details provided or use your Secure Online Payment Processing Partner- Paystack.

PAYING ON D4DPHARMA

11. How do I pay for a D4Dpharma Purchase? You have the following options;

Option 1: Pay using Online, mobile transfer or Cash deposit into the Deal4Deal account provided on our website and sending us an email of the Payment receipt to customercare@d4dpharma.com for verification and confirmation

Option 2: Pay Online using Paystack (our secure online payment processing partner)

Option 3: Pay using your Paga or PayPal account (Unavailable yet!)

D4Dpharma also accepts cash on Delivery. If you wish to pay on delivery, you must have your complete payment (cash) ready for the dispatcher.W e may also provide you with a Point of Sales (POS) machine to enable card payment through our dispatch rider but not in all cases. D4Dpharma will not be accepting Bank Transfer at the point of  Delivery. Please note that bank transfer must be done 24hrs before a delivery is scheduled and a notification/confirmation from us(D4Dpharma) that payment was received.

ORDERS ON D4DPHARMA

12. How do I check my orders?

  • When logged in, Click on “Account” (at the top right corner) follow the drop box and click on your name to view your “Account”.
  • A new page will open “my account”. Go to my order section and click view order history
  • A new page will open “Order History” and here, you can view your orders.

13. What are the different order status and what do they mean? a)  Pending b) Processing c) Shipped d) Complete e) Refunded.

  • Pending:  Signifies we have seen your order but have not been processed
  • Processing: Means that your order has been confirmed (we will call to confirm) and preparing for shipment.
  • Shipped: Signifies that your order has been dispatched for delivery (we will call to inform you).
  • Complete: Signifies that your order is at your doorsteps (office address which was specified in your checkout) for you to sign and confirm.
  • Refunded - This is to inform you that your order which you returned to our office has been successfully received and will be processed for refunds within 7 working days.

14. My order has been shipped. How can I track it? You can log in to your D4DPharma account (click on Order History) to view your order Status/Check your order details. Each stage of your order process will be communicated to you through your email contact.  

15. How do I cancel an order?

  • When logged in, Click on “Account” (at the top right corner) follow the drop box and click on your name to view your “Account
  • A new page will open “my account”. Go to my order section and click view order history
  • A new page will open “Order History” and here, you can view your orders.
  • Check the status of your orders, and choose the order you wish to cancel by clicking on the “view” icon (on the last column)
  • A new page will open “Order Information” page. Scroll down to the Product name/Order details Section, and click on the “Return” icon (on the last column, just beside reorder icon)
  • If we do not receive payment confirmation for your order (if used online payment method or bank transfer) deposit within the next 24hrs, the order is automatically canceled.
  • You can also cancel your order, by calling our customer care line.
  • For pay-on-delivery through credit or debit card, we will confirm for order processing before delivery of items. If no confirmation could be made, the order will be automatically canceled.

16. How can I view and print my invoice for an order? i) Sign-in to your e-mail with the e-mail address used in the D4DPharma.com registration. Invoice are send automatically to the e-mail address used in D4DPharma.com registration once you check out your order.ii)You can also print your order details, by logging in into your account and clicking the Account>>Order History>>Order Information Page then click the print icon.

DELIVERY

17. What is the estimated delivery time? Delivery takes approximately 3-5 working days but in cases where an item is not received after 7 days, you need to call our office.

18. Why does the estimated delivery time vary? Currently, we only deliver within Lagos and this takes about 3-5 working days. For orders, outside Lagos, we can’t guarantee delivery time.  You are expected to call and arrange for a pickup. For shipment abroad, delivery could take up to 2 weeks or more.

19. Will all of the items in my order arrive in a single package? Yes, they will if booked at the same time or within a time span of not more than 24hrs.

20. What should I do after my order is delivered? You need to inspect it and sign off to complete your delivery status

CANCELLATIONS (For more information, see our "Term & Conditions")

21. What is my Buyer’s protection? If you book an order which is still been processed, you have the right to call our customer service on 08091113224 or email us on customercare@d4dpharma.com before the order is dispatched. If orders have not been dispatched, you are entitled to a full refund if you call or email us before a dispatch notification is made. Terms and Conditions may apply here depending on the Category from which the order is made. See our “Shopping guide”. If you book an order which has already been dispatched, you can still return or call us or email us; however, you will be charged for the cost of delivery whether it arrived or not to your destination; office premises. Terms and Conditions may apply here depending on the Category from which the order is made. See our “Shopping guide”. During Delivery, you are required to inspect the product and sign off the delivery item.  After a dispatch has been delivered successfully you have 24 hours window to cancel a delivery which is only applicable to non-pharmaceuticals only if you have a change of mind you can reach us by either calling our customer service on 08091113224 or emailing us on customercare@d4dpharma.com. For Pharmaceutical products, an inspection must be done and a sign off before the dispatcher leaves. In both cases, afterward, no refund will be accepted or made in case of a return. For non-Pharmaceuticals, if you call or email us within the window period of 24hrs, the product must be returned to our office intact as delivered within 48 hours after the delivered date and inspection done by us before a full or partial refund will be made minus the initial delivery cost. Terms and Conditions always apply here depending on the Category from which the order is made. See our “Shopping guide”.