Terms & Conditions

YOU MUST ACCEPT OUR TERMS & CONDITION IF YOU WISH TO PROCEED USING THIS WEBSITE. BY DOING SO, YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DISAGREE WITH THESE TERMS & CONDITIONS, YOU MUST OPT OUT AND LEAVE THIS WEBSITE.

About us                             

This D4DPHARMA Online website (d4dpharma.com) is a specialty unit under the aegis of Deal4Deal Integrated Network Ltd (D4D) which is incorporated in Nigeria with RC: 1238926. If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:

Telephone

The d4dpharma.com online service is run by qualified managers, professionals, and pharmacists and works with qualified affiliates and partners (such as manufacturers, distributors’ and pharmacies) who own registered premises or licenses deem fit for practice as required by Law.

For Pharmaceutical merchandise, all products distributed on or behalf of the Merchants are genuine product with a registered NAFDAC number (National Agency for food and Drug Administration and control). In addition, all our partners are bound by the professional code of conduct and ethics.

Please bear in mind that your privacy is of utmost importance to us and that of each other person whose information you provide. Please see our Privacy Policy for details of what information we collect and how we will use and protect it.


Additional terms

Please click on the relevant link(s) below to view the terms:

IT IS IMPORTANT THAT YOU ACCUSTOM YOURSELF WITH THESE TERMS AND CONDITION BEFORE USING THE SERVICE AND  WE THEREFORE URGE YOU TO ENDEAVOR TO TAKE YOUR TIME AND READ THOROUGHLY.


PURCHASES ON D4DPHARMA

Our Online distribution Platform is solely for Professional and Healthcare Organizations e.g. Hospitals, Laboratories, Dental Practice etc. In addition, we require very strict regulations and requirements for our pharmaceutical distribution whose privilege is enjoyed not only by registered retail Pharmacy outlet but by others with some degree of certification or permit e.g. premises licenses from various government parastatals who may have approved their operations. Therefore, we won’t condone any fake document, false company or individuals posing as genuine or legitimate. In this regard, purchasers of product or services from this website solemnly declare they are legitimate professionals representing themselves or on behalf of legitimate businesses. Anything found otherwise or contrary to the above is considered illegal and would be duly prosecuted according to the laws of the Federal Republic of Nigeria.

Registration

If you are visitor to our website you might be required to register in order to transact or book for products on our website. Please bear in mind we will not be compelled or under any obligation to accept a request for registration. Be aware that we reserve the right (without prejudice) to suspend, terminate or block access at any time if your continued use is believed to jeopardize our activities and those of our customers, partners or other users on the website. You are required to provide accurate and non-misleading information. Therefore, by registering to use this website you will confirm that the information you provide during the registration process is accurate and complete. It is your obligation to update your registration details promptly and must also agree to effect that change as soon as the need arises. Please bear in mind, we secure all registration information in accordance with our privacy policy and so there should be no worry or panic about how your information is handled or kept.


Username and passwords

During the registration process, you are “or” “maybe” required to choose your own username and password which will be known and unique only to you. Therefore, it is in your best interest and responsibility to keep your username and password confidential and unknown to any other person or third party.


Offers, promotions, software and downloads

It is in our best interest to notify you of some of the possibilities that could happen on the D4Dpharma.com website. You should be aware that other third parties and affiliates with whom we have a business relationship might occasionally run promotions of their products and services on this website or through other direct marketing initiatives or may make software and other materials available for you to purchase or download.  We will ensure in our possible way to encourage third parties and affiliates to offer good quality products, services and materials at a competitive prices. However we have no total control over the level of service that would be rendered or the quality of product that would be sold by our affiliates or other third parties. Please bear in mind, we will avail you with all the necessary information at our disposal but we will not endorse the products or services these third parties or affiliates offer, or give you any assurance that they will be suitable for your needs. We will work in your best interest but it is your responsibility and choice to satisfy yourself in this regard and we have no liability in connection with the same.


Ownership of materials and license terms

D4Dpharma.com and/or third parties and affiliates provide materials and software which are protected by copyright, trade mark and other intellectual property right throughout the world and are either owned by, or are licensed to D4Dpharma.com. You only have the right to display the materials on this website on a computer screen but have no right to download and print a hard copy for your personal use OR alter or remove any of the content or any part of the website; change or delete any copyright, trademark or other proprietary notices without our permission to do so.

By agreeing to our Terms and conditions, you are obliged to desist from;

  • The use of reverse engineering, recompilation or disassembling (or any attempt to do any of them) to mimic, duplicate or copy any of the software or other materials provided on or through this website.
  • Uploading or transmitting any device, file, mechanism or software which might be considered a malware, Trojan, virus or any other malicious material which might interfere or disrupt the proper operation of this website or our systems or inciting or taking actions that permit others to do any of the above.
  • Uploading or transmitting any material (e.g. Document, videos, pictures, software etc.) That is obscene, malicious,   defamatory, unlawful which is “likely” or “may likely”  be considered offensive by us or the public or cause distress or affect or infringe the rights of any other person user or visitor.
  • The practice of or purpose in any manner creating a false or misleading impression of us or our services or affiliates or       third party.
  • Any unlawful practice or purpose which contravenes applicable law.

In order to do the above, you are required to seek our consent which may be given or withheld. However, we are under no obligation to agree to your demand and the use of our discretion will be done to the best of our ability

  • Commercial exploitation
  • Using or setting up link to this website from any other website, intranet or extranet site.
  • Reproducing, Storing (in any format), copying, distributing, transmission, modification or creation of a derivative of our   work or software from any part or whole of d4dpharma.


BY AGREEING TO OUR TERMS AND CONDITIONS YOU AGREE TO COMPLY WITH OUR RULES AND GUIDES. HOWEVER, IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS. WE WILL NOT BE HELD LIABLE FOR ANY PERSON AFFECTED BY YOUR ACTIONS AS HE OR SHE MAY BRING A CLAIM AGAINST YOU AND/OR D4DPHARMA.COM.  IN ADDITION TO THE LEGAL ACTIONS BY THE PERSONNEL AFFECTED, WE WILL PURSUE A CLAIM AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A RESULT OF YOUR ACTIONS.


OTHER USEFUL INFORMATION WORTH CONSIDERING AND DEEM RELEVANT IN REGARDS TO OUR TERMS & CONDITIONS.

·     In as much as we are here for your interest, however,  we must not be held liable for any material provided or  services available to you on or through this website will be best suited for your requirements or will be secure, viral or error free. However, we will work to the best of our ability to ensure this rarely happens.

 ·   In term of website availability, it is impossible to guarantee you that the website will be uninterrupted or error free and will be provided free of charge. We have the power to exercise the right to alter, suspend, rescind or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

·     It is our responsibility but not an obligation to inform you of what we can and cannot do. Some of this include: Providing links from this website to websites that are owned or might be controlled by third parties; display links to advert material from third parties etc. These are only done for convenience sake and so we might have no control over these links or material and so we are not to be held liability in this regards to those websites.

·     We will monitor activities and the content you provide on our website and may endeavor to take necessary action without prejudice. However, if we suspect you have been engaging or indulging in a breach of any of our Terms and Conditions. We will exercise our right of any of the following and could range from suspension, termination or blocking of access. In addition, in fulfilling our pledge of helping cleanse the system in our own little way whilst going the extra mile in making sure your healthcare needs and demands are met with quality and standard at every point in time; we will be working in tandem with relevant authorities and have the right to notify them of your activities without prior notice or your consent. Therefore, please be warned!

·     As regards to the issue of security, we always endeavor in our best possible ways to employ the latest security technology to avoid any impending or possible attack from hackers and many more. It is with regret to bring to your cognizance that despite all this measures, it difficult to erase completely all the risk of internet transmissions as they are never completely private or secure. Therefore, we cannot guarantee that any message or information you send to us from this website will not be intercepted and potentially read by others. In as much as we will try our best to keep the website safe and secure, we however will not accept any liability in respect of any transmissions you send to us and you do so entirely at your own risk.

 ·  We exercise utmost care to make sure all information we provide on our website about our business, services and products expatiated upon is accurate. It is of utmost interest by both parties to be aware that there is always an ongoing development of the website and sometimes the information may be out of date. Please be informed that commercial, legal and Medical practice change frequently as regards to the content on this website, and in any newsletters and in other items offering a guide. It is in your best interest to take cognizance of the fact that these guides have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice. Failure to adhere to this advice or instruction warrant no damages as a result of this whatsoever. However, if you are interested in the accurate up-to-date information, you can endeavor to contact us by writing or calling us or asking a professional


DISCLAIMER

D4DPHARMA IS AN ONLINE DISTRIBUTION PLATFORM FOR HEALTHCARE MERCHANDISE INCLUSIVE OF PHARMACEUTICALS SOLELY TO HEALTHCARE PROFESSIONALS AND HEALTHCARE INSTITUTIONS. IT THEREFORE STANDS BY ITS WARNING ON WHAT COULD ARISE INADVERTENTLY OR OTHERWISE ABOUT MATERIALS ON THIS WEBSITE WHICH MIGHT NOT REPRESENT THE LEVEL OF ACCURACY OR COMPLETION EXPECTED. THEREFORE, UNDER NO CIRCUMSTANCE SHOULD INFORMATION CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE MISINTERPRETED OR ASSUMED AS A MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE OUTSIDE THE SCOPE OF OPERATION. ALSO, WE CAN’T GUARANTEE THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.


Use of this website outside Nigeria

D4Dpharma cannot guarantee that any or all of the content of this website or the laws applicable might serve the intended purpose aside Nigeria. Our website may be lawfully viewed or downloaded only in Nigeria, unless specified otherwise. This website was solely designed with the Nigerian populace in mind based on the healthcare challenges and laws that abound within its jurisdiction.

However, if you choose to access d4dpharma.com outside Nigeria, you are doing so at your own risk and it is your duty to make sure you are not in breach or non-compliance with the laws of your country.


Liability for Our Mistakes

WE ARE NOT TO BE HELD RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

(i) THERE IS NO RENEGE OR NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;

(ii) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR

(iii) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.

NOTHING IN THESE TERMS AND CONDITIONS EXONERATES, EXCLUDES OR LIMITS YOUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY YOUR NEGLIGENCE OR EFFORT.


Governing Law

These Terms and Conditions are subject to the laws of Nigeria and each of us hereby submits to the non-exclusive jurisdiction of Nigeria.

WE RESERVE THE RIGHT TO ALTER, CHANGE, OR MODIFY THESE TERMS AND CONDITIONS AT ANY TIME WHILST THE NEW CHANGES WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY ONCE ONLINE.

PLEASE BEAR IN MIND THAT IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.

Register

Registration is required where your membership will be validated by a link send out as an email to the account used in registering. This linked must be clicked or opened to enable the website carry out its required level of authentication.

Please bear in mind that multiple accounts is not allowed from one person and if discovered or traced to come from one source will be blocked, barred or terminated as result of a breach of our terms and conditions and based on our discretion. We bear no responsibility for such actions.


Age Restrictions

We only accept qualified professionals (customers) who are at least 18 years old or over. However, you will need to confirm you have the consent to do so and by placing an order, you confirm that you are a qualified healthcare professional and at least 18 years acting on or behalf of a healthcare institution.


Binding agreement

No Order placed by you will be binding on us until we have confirmed the order to you by email, phone or in writing; confirmed your status and documentations. We reserve the right to reject any order.


Cancellation rights

We will start to process your order on receipt, going through the processing stages. If you wish to cancel an order you should contact us promptly by emailing, calling or texting us indicating the order no, name of the buyer and date and time of purchase with word “CANCEL” boldly written, before processing and dispatch is done as failure to do so will deny you the rights to cancel your order and in some cases, could warrant service, delivery and logistic charges afterwards.


Postage and Packaging Costs

Delivery cost may vary and will be based on choice by consumer. We will deliver to your retail outlet (only) at a cost which will involve transportation cost and logistic cost.

 

DELIVERY OF PRODUCTS

Items requiring refrigeration/controlled drugs

You might not be able to get/order items under strict control or that require refrigeration. D4Dpharma can arrange for these special orders to be sent to you under special terms; since we have direct contact/relationship with manufacturers and major distributors. However, we are under no obligation to meet those requirements until we make the necessary arrangement for storing and proper document to permit sale. However, we will not be held liable for an action as a result of our inactions or other errors as a result of this.


Notification of errors

You should check the items delivered to you carefully and promptly upon receipt.  It is your duty to confirm the orders by inspection and sign off the delivery receipt before the dispatch leaves as failure to do that automatically leads to the presumption that order was in good condition. Therefore, it is your duty to sign off items delivered to your professional premises as no returns are accepted for a pharmaceutical merchandize after delivery has been made and dispatcher leaving the premises. For Non-Pharmaceuticals, you have a 24hrs window period to call, text or email us of a return unless you forfeit a right to RETURN after this period. Also, we will not be held liable for any error or incomplete order/delivery. However, we will play our part to endeavour that orders placed on our website are complete, correct and according to specification.


MERCHANDISING - PURCHASE OF GOODS

THE FOLLOWING TERMS APPLY TO THE PURCHASE OF GOODS AND SERVICES FROM D4DPHAMRA.COM. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY. THESE TERMS AND CONDITIONS MAY BE AMENDED AT ANY TIME AND THE TERMS AND CONDITIONS THAT APPLY FOR EACH ORDER WILL BE THOSE ON THE WEBSITE AT THE TIME YOU PLACE YOUR ORDER.

IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US. THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND ARE LEGALLY BINDING. YOU SHOULD PRINT AND KEEP A COPY OF THEM FOR YOUR RECORDS


Registration

In order to use this service you will need to register on this website.


Age restrictions

Orders will only be accepted from health care professionals aged 18 or over on or behalf of a healthcare institution. By placing an order, you are confirming that you are a qualified professional acting on or behalf of an institution and at least 18years.


Residency

We only accept orders within Lagos, Nigeria with an exception. However, for larger items or orders outside Lagos, our third party logistics will be able to dispatch based on prior arrangement made by a call to our company for pick-up but charges may vary according to destination. However, all dispatch or delivery charges on orders arranged outside Lagos are borne by the customer.


Placing an order

It is your responsibility to check your cart or basket to make sure your orders are accurate before submitting it to us.


Pricing

All prices on this website are in Nigerian naira and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.


Vouchers & Coupons

Any vouchers or coupons offered by D4Dpharma will be included as a discount at the end of check-out basket before the final amount to be paid will be processed.


Accuracy of Information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a Binding Contract

When we receive an order from you to book or purchase items from us, we will confirm that we have received the order and payment by email to the address provided by you in your registration. Your order is an offer to purchase an item and will not be binding on us until we have received payment and will send you an email to confirm that we have dispatched that item to you or whomever assigned by you, receiving the item. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.


Payment, Refunds and Returns policy

You are required to email, call or text us indicating the order no, name of the buyer and date and time of purchase to cancel an order. However, for Pharmaceutical merchandise, it is mandatory you do the inspection of items you ordered or bought before the dispatcher leaves and for non-Pharmaceuticals, you have a window period of 24hrs if you change your mind to inform us by email, call or texts as failure to do so will deny or waiver you the rights to a full or partial refunds excluding delivery cost.

For wrong specification only as a result of our error, full evidences must be provided (e.g. images etc.) and handed to the dispatcher for Pharmaceuticals or sent to our email for Non-Pharmaceuticals or evidence of damaged item in transit. Please note that refunds will only be made only to account number provided which was initially used for payment.

When you check-out after booking for an item on our website, an automatic transaction ID will be generated which will be used to trace such transaction, you will have to proceed with transaction by making a choice of the following.


Payment Options Available:

  1.       Mobile or Online transfer
  2.       PayPal
  3.       Pay on Delivery (POS- Please we won’t  accept cash)


Non-Availability/Substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or requirements. We try to have sufficient stocks of goods (through stock list of merchant partners) to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification based on your consent only if it cost the same or if you (customer) agree to the terms of the new specification suggested.


Image quality

We reserve the right to display images we deem fit for the site. These images are not meant to be misleading except only in cases of errors which we bear no responsibility as a result of human misjudgment. We redeems ourselves of any such accusations or blame as you are expected to seek professional advice and consultation in the course of using our website.


Delivery of Orders

We aim to dispatch orders within 3-5days to the professional retail outlet provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you co-operate with the investigation.


Refund Exclusions

Unfortunately, you cannot return Pharmaceuticals (medicines) or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop at point of delivery before acknowledging the delivery receipt, but you cannot return items that you have used, unless you are returning them because they are damaged ON TRANSIT and you expected to provide evidence e.g. proof to the dispatch before he leaves and must be handed over to them.


Liability

Our maximum liability for our failure to fulfill an order that we are legally bound to fulfill will be limited to the price paid by you for that order.


MEDICAL PRODUCTS

Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP/doctor before using any medical product.